Help Center

All orders are processed in about 1-7 business days (depending on the item) and they are shipped immediately after processing. Of course, it all depends on your order's destination and our warehouse's location. Please consider that some of our items may take a little bit longer in order to be ready for transportation. 

• We are not responsible for delays from factors that we can not control.
• You will receive an E-mail with the tracking code when your order has been shipped.
• You can track your order on our website at our "Tracking Order" page.
• You need to wait a couple of days for the Tracking Number to update, to be able to see where your package is!

Here is the approximated shipping time by location:

1. US 5-21 days
2. UK 20-30 days
3. Australia 20-45 days
4. Canada 15-25 days
5. New Zealand 15-25 days
6. Denmark 20-40 days
7. Netherlands 5-15 days
8. Norway 15-30 days
9. Sweden 20-32 days 
10. Ireland 15-25 days
11. Germany 25+ days
12. Portugal 21-38 days
13. France 14-17 days
14. Italy 20-40 days
15. Belgium 15-30 days
16. Others 10-60 day

You will receive an email with your tracking number 1 to 7 days after the purchase.

Please note: For logistic reasons, multiple items may have different tracking numbers

Yes, we can ship almost all around the world.

Please note that international orders may be subject to customs taxes, import, duties, and they might be applied once your package arrives in your country. We don't know and cannot predict what your particular charges may be. If you wish to have more information about your country's customs policies please contact your local customs office.

All customs fees, taxes and import duties are the responsibility of the recipient of the shipment. Your local carrier should be able to give you details on the method of payment accepted for the duties, taxes and other fees collected upon delivery IF they apply.

Yes, it's normal. The delivery time in the United States is between 5 to 15 business days(Monday to Friday) for international Shipping is between 10 and 25 business days(Depending on location). 

It's because we work directly with producers, which allows us to offer you the best prices.In any case, if you have not received your item within 45 days then we will refund you and keep the item when you receive it.

It's normal. Your items come from different places around the world with different processing times, we prefer to deliver your items as soon as they are ready.

You will receive your order in several parcels (which allows you to continue the joy of discovering a new package in your mailbox over several days)

We accept Credit Cards, PayPal and Bank Transfer (through PayPal).

First of all, the website that you are visiting right now is on an HTTPS server ( The small lock icon on the left of the URL of this page ex:  https://spiritualheirlooms.com/apps/help-center)

Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and the website are encrypted.

Most of the websites only secure the cart and checkout page. On this site, every page is secured and can't be hacked.

& we accept PayPal as a payment method, which is the reference in secure internet transaction. 

If you wish to change, refund or cancel your order, you are allowed to do so only before your item has been shipped and we normally process your order the day after the purchase.

If you wish to change or get a refund for your order please read our Refund Policy:

https://spiritualheirlooms.com/pages/refund-policy

You will be able to insert your discount code at the first step of the checkout process. Simply go to your Cart (top right corner purple basket) and click the proceed to Checkout button. 

For Desktop users: At the right of your screen you will have a Discount box. Insert your coupon code then click Apply.

For Phone users: Click on the Order Summary, you should see your items and right below a Discount box, simply insert your coupon code and click Apply.

*We are not able to apply a discount after the order as been submit. The coupon code should be applied before the order as been paid. You will still be able to use the discount code on your next order.

 *Prmotional Coupon Codes are only valid for one use per customer.

You will be able to insert your discount code at the first step of the checkout process. Simply go to your Cart (top right corner purple basket) and click the proceed to Checkout button. 

For Desktop users: At the right of your screen you will have a Discount box. Insert your coupon code then click Apply.

For Phone users: Click on the Order Summary, you should see your items and right below a Discount box, simply insert your coupon code and click Apply.

Please note:

*We are not able to apply a discount after the order as been submit. The coupon code should be applied before the order as been paid. You will still be able to use the discount code on your next order.

 *Prmotional Coupon Codes are only valid for one use per customer.

Please take a look in your Trash or Spam folder. If its still not there send us a email and we will help you out.

note:

• The tracking number is sent by email 1-5 days after the purchase and it can take another couple days before the informations are up to date.

No we don't offer any kind of special packaging for our products.