Frequently Ask Questions

All orders are processed in about 1-7 business days (depending on the item) and they are shipped immediately after processing. Of course, it all depends on your order's destination and our warehouse's location. Please consider that some of our items may take a little bit longer in order to be ready for transportation. 

• We are not responsible for delays from factors that we can not control.
• You will receive an E-mail with the tracking code when your order has been shipped.
• You can track your order on our website at our "Tracking Order" page.
• You need to wait a couple of days for the Tracking Number to update, to be able to see where your package is!

Here is the approximated shipping time by location:

1. US 5-21 days
2. UK 20-30 days
3. Australia 20-45 days
4. Canada 15-25 days
5. New Zealand 15-25 days
6. Denmark 20-40 days
7. Netherlands 5-15 days
8. Norway 15-30 days
9. Sweden 20-32 days 
10. Ireland 15-25 days
11. Germany 25+ days
12. Portugal 21-38 days
13. France 14-17 days
14. Italy 20-40 days
15. Belgium 15-30 days
16. Others 10-60 day

Yes, we can ship almost all around the world.

Please note that international orders may be subject to customs taxes, import, duties, and they might be applied once your package arrives in your country. We don't know and cannot predict what your particular charges may be. If you wish to have more information about your country's customs policies please contact your local customs office.

All customs fees, taxes and import duties are the responsibility of the recipient of the shipment. Your local carrier should be able to give you details on the method of payment accepted for the duties, taxes and other fees collected upon delivery IF they apply.

Yes, it's normal. The delivery time in the United States is between 5 to 15 business days(Monday to Friday) for international Shipping is between 10 and 25 business days(Depending on location). 

It's because we work directly with producers, which allows us to offer you the best prices.In any case, if you have not received your item within 45 days then we will refund you and keep the item when you receive it.

It's normal. Your items come from different places around the world with different processing times, we prefer to deliver your items as soon as they are ready.

You will receive your order in several parcels (which allows you to continue the joy of discovering a new package in your mailbox over several days)