Refund & Cancellation Policy

Order Cancellation

We understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below:

• Orders can be canceled within 24 hours of purchase for a full refund.
• Once an order has been processed and shipped, it cannot be canceled. You may, however, request a return once you receive the item.
• To request a cancellation, please contact our customer support team at info@myzentemple.com with your order details.

Returns & Refunds

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy:

• You may return an item within 30 days of delivery.
• Items must be unused and in resellable condition.
  
• Return shipping costs are the responsibility of the customer.

Return Address

All returns must be sent to the following address:

📍119 Rue Joseph Gatineau, Quebec, Canada, J8L 1E8

Please do not send returns to the manufacturer.

Refund Process

• Once we receive and inspect your return, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for purchase.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or issue a full refund at no extra cost.

Exchanges

We accept exchanges within 30 days of delivery for items in unused and original condition.

To start an exchange, email us at info@myzentemple.com with your order number.
Return shipping costs are covered by the customer unless the item arrived damaged or incorrect.