Refund & Cancellation Policy
Order Cancellation
We understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below:
- Orders can be canceled within 24 hours of purchase for a full refund.
- Once an order has been processed and shipped, it cannot be canceled. You may, however, request a return once you receive the item.
- To request a cancellation, please contact our customer support team at info@myzentemple.com with your order details.
Returns & Refunds
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy:
- You may return an item within 30 days of delivery.
- Items must be unused, in their original packaging, and in resellable condition.
- Certain items (such as personalized, clearance, or hygiene-related products) may be non-returnable—please check product descriptions before purchasing.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Return Address
All returns must be sent to the following address:
📍 111 Rue Langlois, Gatineau, Canada
Please do not send returns to the manufacturer.
Refund Process
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for purchase.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or issue a full refund at no extra cost.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
For any questions or assistance, feel free to contact our customer support team at info@myzentemple.com. We’re here to help!