Return/Refund policy

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Returns

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please do not send your purchase back to the manufacturer.

To return your product, you should mail your product to:

1380 Maloney Est, apt 4, Gatineau, Qc, Canada

Postal code: J8P 1J3

*Please do not forget to write your order number in the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

*We will not accept returns, Cash on Delivery (COD), or prepay for return shipping

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@myzentemple.com.

Exchanges

If you wish to exchange a product for a different item or different size. Return your package to the shipping address mentioned above and we'll give you a store credit of the item returned.