FAQ
Frequently Asked Questions
1. What is My Zen Temple?
My Zen Temple is your online sanctuary for spiritual jewelry, healing crystals, and home decor. Every piece is carefully chosen to inspire balance, protection, and mindful living.
2. Where do you ship from?
We partner with trusted fulfillment centers worldwide to offer fast and reliable international shipping. Most orders are shipped from our main warehouse in China.
3. Do you ship internationally?
Yes! We offer tracked international shipping to most countries around the world.
4. How long does delivery take?
Estimated delivery times:
- USA & Canada: 7–15 business days
- Europe: 8–20 business days
- Australia & New Zealand: 10–20 business days
- Other countries: 10–25 business days
Note: Holidays or customs processing may affect delivery time.
5. Will I be charged customs or import fees?
Some countries may charge customs duties or import taxes. These are the responsibility of the customer and are not included in the checkout price. We recommend checking with your local customs office.
6. Can I track my order?
Yes! You will receive a tracking number via email once your order has shipped. It may take up to 72 hours for tracking to update.
7. My order hasn’t arrived. What should I do?
If your order hasn’t arrived within the estimated timeframe, please email us at info@myzentemple.com with your order number, and we’ll be happy to assist.
8. What is your return policy?
We offer a 30-day return window on most items. If your item is damaged or not as described, contact us within 30 days of delivery for assistance. Please note: due to the spiritual nature of some items, returns may not be accepted on used or worn products.
9. How should I care for my jewelry?
To preserve the beauty and energy of your jewelry:
- Keep away from water, lotions, and perfumes
- Store in a dry, soft pouch or box
- Clean gently with a dry cloth
10. Do your crystals have real metaphysical properties?
Many believe in the energetic and healing qualities of crystals. While we honor and celebrate these traditions, please note our products are not intended to diagnose or treat any medical condition.
11. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. We recommend checking with neighbors or household members and ensuring the delivery area is secure.
If you believe your package was stolen, please contact us at info@myzentemple.com — while we cannot guarantee a replacement, we’ll do our best to help find a solution.
Still have questions?
We're here to help! Email us anytime at info@myzentemple.com.